Refund Policy

1. Overview

DogearAI ("we", "us") offers a Pro subscription. This policy describes when and how you may request a refund. All payments are processed by Dodo Payments as the Merchant of Record.

2. 7-Day Money-Back Guarantee

If you are not satisfied with Pro, you may request a full refund within 7 calendar days of your first subscription payment. This applies to your initial purchase only.

3. Renewals

Pro renews automatically each month. You can cancel at any time from your dashboard or by emailing us; cancellation stops future renewals and your Pro access continues until the end of the current billing period.

Renewal charges (after the first 7-day window) are generally non-refundable, and we do not provide prorated refunds for an unused portion of a billing period. To avoid a renewal charge, cancel before your renewal date.

4. How to Request

Email ray5197@foxmail.com with:

• Your account email;
• Your order ID or the email used at checkout;
• The reason for your request (optional, but helps us improve).

We will reply within 2 business days. Once approved, Dodo Payments returns funds to your original payment method within 5–10 business days.

5. Exceptions

We may issue a refund outside the 7-day window if the Service was unavailable for an extended period due to a fault on our side, or in the case of a duplicate or unauthorized charge. For unauthorized charges or fraud, contact us immediately and file a dispute with your card issuer.

6. Non-Refundable

• Renewal charges after the first 7-day window (cancel before renewal to avoid them);
• Purchases on accounts suspended for violating the Terms of Service.

7. Contact

For questions about this policy, contact ray5197@foxmail.com.